Exchanges can be made within 14 days of receiving the order, with a fee for exchange shipping.

Refunds can be requested within 14 days of receiving the order, without any additional fees.

To initiate an exchange or refund, please follow these steps:

1. Contact us via:

Facebook:
https://www.facebook.com/profile.php?id=61570979821595

Instagram:
https://www.instagram.com/dapiece.eg/

Alternatively, you can call or message us on WhatsApp at 01118666024.

2. Provide us with the order number and a photo of the received product.

Our office hours are from 10 am to 5 pm on weekdays. All inquiries will be addressed within one working day.

To avoid duplicate requests and miscommunication, please use only one of these channels to reach out to us.

The company is responsible for manufacturing defects but not for misuse